Support

We're here to help

Get in touch or browse our resources below. We usually respond within a few hours on business days.

Contact us

Email support

For general questions and account help.

support@tappayit.com

Phone support

Call us during business hours for immediate help.

+64 (04) 32662875

Resources

Documentation

Guides for setting up plans, managing check-ins, and reading your dashboard.

View docs →

FAQ

Answers to common questions for businesses and customers.

Visit FAQ →

Community

Connect with other businesses using TapPayIt and share what works.

Join community →

Support hours

Regular hours

  • Monday – Friday: 9:00 AM – 5:00 PM NZST
  • Saturday: 10:00 AM – 2:00 PM NZST
  • Sunday: Closed

Urgent issues

For urgent issues outside business hours, email us and we'll respond as soon as possible.

emergency@tappayit.com

Ready to grow repeat visits?

Set up your first limited plan in minutes. No commitment.