Frequently Asked Questions
Find answers to common questions about TapPayIt for both businesses and customers.
For Business Owners
How do I get started with TapPayIt?
Simply sign up for a business account, choose your plan, and start creating subscription plans. You'll get your own branded subdomain and can start accepting redemptions right away.
What hardware do I need for NFC redemption?
You'll need NTAG213 NFC tags, which we can provide or you can purchase separately. These tags are placed at your counter for customers to tap their phones.
How do I track redemptions?
All redemptions are tracked in real-time through your business dashboard. You can view detailed analytics, including redemption times, customer information, and more.
What payment methods do you support?
We use Stripe for secure payment processing, supporting all major credit cards. You'll receive payments directly to your Stripe account.
For Customers
How do I redeem my subscription perks?
You can redeem perks by either tapping your phone on the NFC tag at the business or by scanning the QR code. Both methods are instant and easy to use.
Do I need a special app to use TapPayIt?
No special app is required. You can access your subscriptions through our web platform, and for NFC redemption, you can use your phone's built-in NFC capabilities.
How do I access my subscriptions?
You can access all your subscriptions through our web platform. Simply log in to your account to view and manage your active subscriptions.
What happens if I can't redeem my perk?
If you're having trouble redeeming, you can contact the business directly or reach out to our support team. We'll help resolve any issues promptly.
Technical Questions
Is my data secure?
Yes, we take security seriously. All data is encrypted, and we use industry-standard security practices to protect your information.
What phones support NFC redemption?
Most modern smartphones support NFC, including recent iPhone and Android models. If your phone doesn't support NFC, you can use the QR code option instead.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. There are no cancellation fees.